Lindbergh Hotels & Resort General Terms and Conditions
This document contains the General Terms and Conditions of Contract that govern the purchase of stays made remotely via a computer network and therefore the contract that is concluded with the users of the sites of the various structures belonging to the hotel chain called Lindbergh Hotels & Resort.
In any case, the use of the online booking system contained in the said sites implies acceptance and application of these general conditions.
Lindbergh Hotels & Resort reserves the right to change these Terms and Conditions without notice.
Acceptance of the General Conditions of Sale.
By using the online booking service and sending the purchase order electronically, the Client unconditionally accepts and undertakes to comply with these General Terms and Conditions, declaring to have read and accepted all the information contained herein in accordance with the above mentioned regulations and also noting that Lindbergh Hotels & Resort will not be bound by any other conditions unless previously agreed in writing. The nullity or invalidity of one or more articles of these General Conditions in whole or in part shall in no way affect the validity of the other articles contained in the contract, which are to be considered valid and effective.
Customer commitments..
a. The forwarding of the booking request implies full knowledge of the same Conditions and their full acceptance.
b. The Customer undertakes and obliges, once the online purchase procedure has been completed, to print and keep these Conditions, already viewed and accepted during the booking
process, in order to fully meet the condition set forth in Articles 52 and 53 of Legislative Decree no. 206/2005.
c. In order to purchase Lindbergh Hotels & Resort accommodation services, you must be at least 18 years of age or older according to the laws of the country of your nationality. However, any bookings duly completed, even if made by minors, banned or disabled, will still be fully valid and effective.
How to Purchase..
The website of each individual Lindbergh Hotels & Resort property describes the different accommodations available from time to time, their rates and special conditions (including those relating to down payments, payments, booking cancellations, etc.).
These rates include VAT (except in the case of an increase in the relative rate, in which case the Client must pay the relative difference) but do not include any taxes due according to local regulations, such as the Italian tourist tax, which must be paid directly at the Hotel.
b. The Client will choose from among the various accommodations available the one of his or her liking according to the relative rate and the special conditions indicated at the time of booking, which are accepted at the time the purchase order is submitted.
Before submitting this order and therefore before confirming the booking request, the Customer will be given a summary of the total cost of the services requested; the Customer is required to check this summary before proceeding with payment (if required by the chosen rate) or issuing the credit card details as a guarantee.
Depending on the rate chosen by the Client, when placing the purchase order the Client will be asked to choose the payment method (including bank transfer, credit card, etc.).After
having sent the purchase order (or, according to the tariff chosen, after having paid the amount indicated in the services summary or a deposit/deposit, or after having entered the credit card details as guarantee) the Client will receive an e-mail message to the address indicated by the Client containing the summary of his/her order, the booking number, the specifications of the service booked and the cancellation conditions of the same
Contract Termination
The contract is concluded upon acceptance of the purchase/booking order by Lindbergh Hotels & Resort.
Depending on the rate chosen, only upon successful payment or the credit card indicated as a guarantee will the booking be definitively confirmed by Lindbergh Hotels & Resort.
In the absence of such successful completion, the Client cannot make any claims.
Exclusion of the right of withdrawal
Article 47 of Legislative Decree no. 206 of 6 September 2005, the so-called "Consumer Code", expressly excludes the applicability of the rules governing contracts concluded outside business premises, distance contracts and the relative right of withdrawal to contracts that fall within the scope of the rules governing travel, holidays and all-inclusive circuits.
Penalties in case of cancellation or early departure
The special conditions relating to the type of accommodation/rates chosen - conditions that can be consulted before purchase on the various Lindbergh Hotels & Resort chain websites - also indicate any penalties that will be applied in the event of cancellation/cancellation of the booking by the Client.
In case of early departure Lindbergh Hotels & Resort is entitled to payment of the entire period booked.
Refunds
Any refunds due to the Customer are made using the same means of payment used by the Customer for the purchase of the service.
Start and end of the stay. Treatment.
In all hotel facilities the rooms are available from 14.00 on the day of arrival and must be released by 10.00 on the day of departure. Any accommodation that is available before or after these times is subject to the payment of a supplement on site.
The Client who has booked half board accommodation is entitled to breakfast and dinner. For the client with full board the treatment usually begins with dinner on the first day and ends with lunch on the last day.
It is not possible to obtain reductions for meals included and not used for any reason.
Notifications at the time of booking
Any special requests or preferences the Client may have with regard to the rooms (e.g. rooms close by, on the ground floor, with double beds, etc.) are not binding for Lindbergh Hotels & Resort, which will be free to accommodate them or not.
Customer Rights.
The Client, whose booking has been regularly confirmed by Lindbergh Hotels & Resort and then paid for in accordance with the chosen rate, is entitled to make regular use of the booked services even if in compliance with the hotel's regulations.
Customer Obligations.
The Client is obliged, at the latest at the time of departure, to pay all fees due, including additional fees, in connection with extra services/performance which the Client and/or the persons accompanying him/her, in addition to the tourist tax if applicable; the credit card indicated as a guarantee at the time of booking may be used by Lindbergh Hotels & Resort to pay all fees due, including additional fees.
The Customer is also liable for any damage suffered by Lindbergh Hotels & Resort or third parties, including other Clients, caused by him/her or by persons for whom he/she is responsible.
Hotel rights
If the Client refuses to pay the fees due, including for additional services purchased locally, Lindbergh Hotels & Resort, in addition to being able to use the credit card indicated as a guarantee at the time of booking, in accordance with Art. 2760 of the Italian Civil Code, will also have the right of retention and lien on the Client's property in the hotel.
Hotel obligations
The hotel is obliged to provide the booked and confirmed services and facilities in a manner that corresponds to its standard.
The hotel may provide the Client with suitable replacement accommodation (of equal quality), by way of example and without limitation, in the event of a room that cannot be used, in the event of an extension of the stay of the previous occupants of the room in question, in the event of overbooking and in all cases where the needs of the hotel require such a replacement.
Any additional costs associated with the replacement accommodation will be borne by the hotel.
Liability for damage to goods
Lindbergh Hotels & Resort is only liable for damage suffered by the Client if the damage occurred on the property's premises and the property or its employees are responsible for it.
If and insofar as Lindbergh Hotels & Resort cannot prove that the damage was not caused by Lindbergh Hotels & Resort itself, its employees or persons attending the property, Lindbergh Hotels & Resort shall be liable for items brought into the premises by the Client up to a maximum amount equivalent to one hundred times the daily price paid, even in the event of deterioration, destruction or theft of property, valuables, money and securities.
However, Lindbergh Hotels & Resort shall not be liable if the damage or theft has occurred due to the customer, force majeure or the nature of the property.
The custody of objects may be refused if they are dangerous (i.e. potentially capable of causing damage), too bulky or of excessive value.
Things are considered introduced into the structure when they are taken over by a member of the staff of the accommodation facility or are taken to a place, within the accommodation facility, intended for their custody.
The Client must report the fact without undue delay to the management of the facility in order not to lose the right to compensation (art. 1785 ter Civil Code).
Maintenance
Lindbergh Hotels & Resort reserves the right to make changes and carry out even extraordinary maintenance to the facilities, even during the period of opening to the public. As part of the necessary maintenance activities, the Client will consent, without being able to claim reimbursement and/or compensation, to work being carried out in the rooms or other parts of the accommodation during his or her stay there.
Pets
Pets are not allowed inside the accommodation facilities.
Extension of the stay
The Client may not request an extension of stay, which must always be requested in advance and then expressly accepted by Lindbergh Hotels & Resort.
If the Client is unable to leave the Hotel on the planned date due to exceptional and unforeseeable circumstances (e.g. natural disasters, floods, strikes, etc.) and the Client is objectively precluded from travelling, the stay will be automatically extended for the duration of the impediment, including at other accommodation specified by Lindbergh Hotels & Resort.
The latter is entitled in such cases to charge at least the price charged in the low season.
Termination of contract - Lindbergh Hotels & Resort is unable to perform.
Lindbergh Hotels & Resort may terminate the contract with immediate effect in the event of the Client:
use the premises to the serious detriment of the property or make it intolerable to live together with other guests in an overbearing, rude, careless, disrespectful, scandalous or otherwise reckless manner or are guilty of actions or omissions against Lindbergh Hotels & Resort of the staff, other guests and/or persons in the hotel, punishable by law as a result of being
affected by a contagious illness or illness that exceeds the agreed period of stay or if special treatment is required.
If the enjoyment of the stay is not possible due to force majeure events (e.g. natural disaster, strike, lockout, order of the authorities, etc.), Lindbergh Hotels & Resort may terminate the contract at any time without prior notice and without the Customer having any claims for damages and/or compensation.
Complaints
If the Client is not satisfied with the services provided, the relative complaint must necessarily be communicated without delay on site and directly to the Management of the structure.
Applicable law and place of jurisdiction
These terms and conditions, as well as the relationship between the Client and Lindbergh Hotels & Resort are governed by Italian law.
For any and all disputes arising between the Client and Lindbergh Hotels & Resort the Court of Pesaro shall have exclusive jurisdiction, to the exclusion of any other competent court.
"Compulsory communication pursuant to Article 17 of Law no. 38/2006 - Italian law punishes with imprisonment crimes concerning prostitution and child pornography, even if committed abroad".
Pesaro, April 2018